September 2020 Exams Support

27 November 2020

The IBD would like to express our sincerest thanks to all the candidates who have taken our September Diploma Exams this year. We recognise your efforts, time and dedication in the preparation of your exam in a difficult year for all. If you have not heard from us at this point, expect to receive the results of your Diploma Exam by email in the week commencing on 7th December 2020.

For those candidates who have been notified the loss of their September Diploma Papers in transit, the whole IBD team wants to express our deepest apology. We understand the amount of work that you put into the exam preparation and the disappointment and upset this situation has caused you. Resolving the issue is our highest priority.

Our examination system could not predict the challenges that COVID-19 has brought. An exhaustive investigation into the papers lost in transit has shown areas of improvement in our exam operations where these were compromised.

We would like to reinforce our full commitment to support the affected candidates. The IBD has been transparent with this information and has communicated the issue to all these candidates and their businesses. Together we are finding alternatives and personalised support and assistance to help them achieve their learning and professional goals.

The senior management team, Chair of the Board of Examiners and staff recognise the seriousness of the event. We are working hard to resolve the situation for the affected candidates and to guarantee the integrity of the qualification.

We have a dedicated email to respond to queries and questions regarding this issue and assist you in these circumstances. Please get in touch:

The IBD is committed to assist the candidates whose papers have been lost and to reinforce our examination system. Therefore, we are accelerating the launch of a new examination online platform which was in the planning before COVID-19. 

Jerry Avis, CEO